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I’m sorry to hear about your negative experience with LuckyMax Casino. I asked them so many times but they don’t cooperate. We noted the lengthy self-exclusion process and recommended improvements, but ultimately, the casino did not engage meaningfully, leading to the complaint being marked as unresolved.
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As I mentioned earlier, the review times can vary depending on the department’s workload. However, please note that the timelines may vary depending on the nature of the request. As far as we can see, the account was closed immediately after the request was reviewed. Also, could you tell me when exactly did you make the deposits after your self-exclusion requests? Could you tell me when exactly your account was closed after your self-exclusion request on April 13th? Could you give us an update regarding your account?
LuckyMax Reviews 1
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Triggered by a win of at least 5 times the base bet in the main game.An option to win a level of Lucky Wagon Spins costing more than the total round win is offered. Therefore, the player should be entitled to get a refund of their deposits from 18.4. I would like to mention that self-exclusion due to a gambling problem is a very serious issue because the players often lose control over their actions and are not thinking rationally. By the time the complaint was submitted, the player had already been closed. Unfortunately, we cannot provide you with a list of deposits for this player.
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Lucky Max Reviews & Comments by Online Gamblers
Started playing here with sky-high expectations last month. They really need to step up their game selection soon. The support team takes forever to respond to questions. There’s this annoying lack of information about bonus terms. At least they offer regular reload bonuses to keep things somewhat interesting.